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Terms and conditions Motor Finance claims

This document is intended to give you some general information regarding our firm and to explain to you our terms of business and the standards you can expect from us in dealing with your matter.
It is a requirement that clients are given detailed information at the outset of a case regarding costs, procedure, and other important matters as follows:
Butterworths Solicitors are authorised and regulated by the Solicitors Regulation Authority No: 76501
Responsibility for Work
Your claim will be handled by our Civil Litigation Department, supervised by Anthony Butterworth, the Senior Partner of the Firm, in conjunction with the Aviation Claims Team, supervised by Richard Butterworth, a Senior Manager of the Firm.
The Work
Following detailed consideration of your case by our Civil Litigation Team, we will send an initial legal letter to the Lender. They will have 8 weeks to respond. Thereafter, if we have not received a response, or have received a negative response, then we will review your file for submission to the financial ombudsman or FSCS depending on the circumstances. We will then be liaising with them in order to approach settlement if applicable.
You will be kept informed at each stage of the claim process by e-mail, or where necessary, telephone or letter. We aim to update you immediately after each action, however, if you wish for an update on your claim you may call us on 01228739907 quoting your reference, or email us and place your reference within the subject line of your email. Any email received by you is aimed to be dealt with within 48 hours depending on the level of work at that present time.
Our Fees
Butterworths Solicitors operate a fee sharing agreement with Five Minutes Spare. We act on a strictly ‘no win, no fee’ basis and that by signing this document you are confirming that you have agreed, in the event of success, to pay us a proportion of the compensation/benefit amount received. This amount is 20% Plus VAT on the overall figure received by us or you from the Lender or lenders.
Upon success, you will receive the full compensation amount originally claimed, less the fee (plus VAT), that you have agreed. The Lender may pay you directly, in this instance you must notify us with 14 days of payment received so that we may raise an invoice for our fees, at the above-agreed rate.
Solicitors Code of Conduct 
We comply with the Code. We would refer you to www.sra.org.uk where you can obtain a copy of the Code.  If you require a hard copy please do not hesitate to request a copy from us.
Professional Indemnity Insurance
Our Professional Indemnity Insurance Certificate is available for inspection at our office.
Client Care
We aim to offer all our clients an efficient and effective service, and I am confident that we will be able to do so. We value your instructions and would not wish to think that you have any reason to be unhappy with us. However, should there be any aspect of our service with which you are unhappy, please contact Richard Butterworth, in writing to this office, or by e-mail to Richardb@butterworths-solicitors.co.uk.  Your complaint will be handled promptly, fairly and effectively in accordance with our Complaints Procedure. This can be located at the end of this document. If we are unable to resolve your complaint, you have the right to refer your complaint to the Legal Ombudsman, at PO Box 6806, Wolverhampton, WV1 9WJ, telephone number 0300 555 0333 to consider the complaint.
We confirm that we will deal with any information provided by you in accordance with the Data Protection legislation. As part of the regulation of the profession as a whole, there are times where we may be required to produce client files to assessors as part of an audit or quality check. In the event that you do not wish your file to be reviewed as part of this process, please confirm this in writing.