Privacy Policy

Butterworths understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, https://www.butterworths-solicitors.co.uk/, (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Information About Us

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purpose of the General Data Protection Regulations (EU Regulation 2016/679 - the “GDPR”) and the Data Protection Bill 2018 (the Act), the Data Controller is Butterworths Solicitors of 24 Lowther Street, Carlisle, Cumbria, CA3 8DA.

2. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our or collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 14.

b) The right to access the personal data we hold about you. Part 12 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 14 to find out more.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 14 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, and we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 14.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see our Cookie Policy https://www.butterworths-solicitors.co.uk/about-us/cookies);

a) Information you give us. You may give us information about you by filling in forms on our site www.butterworths-solicitors.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a product or service, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.

b) Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

a) Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

b) Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

6. Uses made of your information

Information you give to us. We will use this information:

a) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

b) to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

c) to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.

d) to notify you about changes to our service;

Information we collect about you via our site. We will use this information:

a) to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

b) to improve our site to ensure that content is presented in the most effective manner for you and for your computer; and

c) as part of our efforts to keep our site safe and secure;

7. What is our legal basis for processing your personal data?

If you instruct Butterworths to act in legal matters on your behalf we will have a legitimate interest to process the personal information that you provide to us as our client. Our legitimate interests are summarised below:

a) As our client we have a relevant and appropriate relationship with you and the processing of your data can be reasonably expected in order for us to provide legal services to you;
We also have a legal obligation to identify and prevent fraud so we also process some of your personal data to fulfil this requirement. We will not collect any personal data from you we do not need in order to provide and oversee our service to you.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods:

a) If you submit an enquiry via our website, or contact us via email or telephone and do not then instruct us to act for you, your basic contact information will be kept for 28 days and then deleted from our systems;

b) If you instruct us to act on your behalf, we will keep your file and personal data for up to 7 years, except those papers and information that you ask to be returned to you. We keep files on the understanding that we can destroy those 7 years after the date of the final bill. We will not destroy documents you ask us to deposit in safe custody such as Title Deeds or Wills and any ancillary documents required to support such documents.

9. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

10. Do You Share My Personal Data?

Your personal data will be treated as strictly confidential, and your basic contact information will be shared only with appointed data processors for Butterworths Solicitors. We outsource the booking of appointments for Butterworths staff to discuss provision of further services as part of our Service Pledge. This processing enables us to enhance, modify, personalise or otherwise improve our services for the benefit of our clients. Your data will not be transferred outside the European Economic Area (EEA).

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. Can I Withhold Information?

Users who do not want to have cookies saved on their computers or other devices can block them - see https://www.butterworths-solicitors.co.uk/about-us/cookies. Users who do not block cookies are presumed to have given their consent to the cookies used on this site.

12. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 14. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

13. How Do You Use Cookies?

See our Cookie Policy using this link; https://www.butterworths-solicitors.co.uk/about-us/cookies

14. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of our Privacy Officer, Paul Sunderland:

Email address: privacy@butterworths-solicitors.co.uk
Telephone number: 01228 593939
Postal Address: 24 Lowther St, Carlisle, CA3 0QB

15. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Photo: Butterworths Solicitors